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Claude

Claude

Claude

Connect to your Watching That data from Claude — Anthropic's AI assistant. You can add Watching That from Claude's connector directory, or as a custom connector. Either way, you can query your operational data, explore metrics, and surface insights using natural language.

For full details on what's possible once connected — available tools, example prompts, query tips, and FAQ — see the MCP Server Reference.

How sign-in works: when you connect, Claude redirects you to Watching That to log in with your existing Watching That credentials and approve the connection. There are no API keys to manage — access is tied to your own Watching That account.

Prerequisites

  1. An active Watching That platform account — you'll sign in with your normal Watching That credentials during setup

  2. Your Watching That MCP server URL — provided by your Customer Success representative (or support@watchingthat.com). It follows this pattern:

    https://mcp.<instance>.watchingthat.us/

    where <instance> is specific to your organisation (some organisations use the shared address https://mcp.watchingthat.us/). Your CS team will confirm the exact URL. Use it exactly as given, ending in /: don't add /mcp or /sse to the end.

    If your organisation has its own dedicated Watching That address, use the custom connector steps below, not the Claude directory listing.

  3. A Claude account at claude.ai. Custom connectors are available on all plans — Free (limited to one custom connector), Pro, Max, Team, and Enterprise.

Add Watching That from the Claude directory

Watching That is listed in Claude's connector directory as a community connector: claude.ai/directory/connectors/watching-that. The directory listing is for customers on the standard Watching That service.

Dedicated instances: if your company has its own Watching That address (for example https://mcp.<your-company>.watchingthat.us/), don't use the directory listing. It won't connect to your data. Use Add a custom connector below instead.

Individual accounts

  1. In claude.ai or Claude Desktop, open Customize → Connectors

  2. Find Watching That in the directory and open it

  3. Connect it. You'll be redirected to Watching That — sign in with your Watching That credentials (through your company's single sign-on, if it's set up) and approve the connection

  4. In a chat, click the + button, choose Connectors, and toggle Watching That on. Then ask something like: "What data sources do I have access to?"

Team and Enterprise plans

  1. An Owner opens Organization settings → Connectors, finds Watching That in the directory and adds it for the organisation

  2. Each member then opens Customize → Connectors, connects Watching That and signs in with their own Watching That credentials

  3. On Team plans, members who can't add connectors see a Request button instead. It sends a request to the Owners

Claude.ai (Web) and Claude Desktop

The setup is identical on the web at claude.ai and in the Claude Desktop app (macOS or Windows) — both use the same Connectors settings, and a connector added in one is available in the other.

Add a custom connector (individual plans)

  1. Log in to claude.ai or open Claude Desktop

  2. Go to Customize → Connectors

  3. Click the + button, then Add custom connector

  4. Give it a name (for example, Watching That) and paste the MCP server URL provided by your CS team

  5. Leave Advanced settings (OAuth Client ID / Secret) blank — the Watching That server handles this automatically

  6. Click Add, then click Connect. You'll be redirected to Watching That — sign in with your Watching That credentials and approve the connection

  7. In a chat, click the + button, choose Connectors, and toggle Watching That on for that conversation. Then ask something like: "What data sources do I have access to?"

Team and Enterprise plans: an Owner or Primary Owner must add the connector at the organisation level first (Organization settings → Connectors → Add → Custom → Web). After that, each member goes to Customize → Connectors and clicks Connect — signing in with their own Watching That credentials, so access follows each user's account.

How the connection works: custom connectors reach your MCP server from Anthropic's cloud, not from your local machine — even when using Claude Desktop. The server must be reachable over the public internet. The hosted Watching That endpoint is, so no extra network setup is needed.

No config file needed: remote servers like Watching That are added in the app, not in claude_desktop_config.json. Use Customize → Connectors as described above.

Claude mobile apps

Once connected via claude.ai, the Watching That connector is also available in the Claude iOS and Android apps — enable it in a chat the same way. Adding connectors from the mobile apps is in beta, so we recommend setting up on the web or Desktop first.

Claude Code

For engineering and DevOps teams using Claude's command-line tool.

Setup

  1. Add the Watching That MCP server (using the URL from your CS team):

    claude mcp add watching-that --transport http "https://mcp.<instance>.watchingthat.us/"

  2. Start Claude Code and run the /mcp command, then select watching-that to authenticate — your browser opens the Watching That login. Sign in and approve.

Once authenticated, Claude Code can query your Watching That data directly from the terminal.

Tips

  • Use Projects (Pro and above) to keep Watching That analysis organised — add context and instructions once, and every conversation in the project has them.

  • Claude.ai is the best option for non-technical users — no installation, no config files, works in the browser and on mobile.

  • If your connection stops working, go to Customize → Connectors, disconnect Watching That, and reconnect — you'll be taken back through the Watching That login.

  • Check key numbers. Claude writes the answer; Watching That supplies the data. If an answer looks wrong, check the same question in the Analysis module, or ask Claude which data source, dates and metrics it used, before acting on it.

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